Terms of Service

Last updated: January 23, 2025

Important Notice

By using SRM InsectIQ, you acknowledge that insect identification is provided for educational purposes only and should not be relied upon as definitive. Always consult qualified professionals for verification and medical advice.

1. Acceptance of Terms

By accessing and using SRM InsectIQ ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

SRM InsectIQ is operated by SRM Termite and Pest Control and provides AI-powered insect identification and information services.

2. Use of Service

Permitted Use:

  • Personal, non-commercial identification of insects and pests
  • Educational purposes and learning about Australian insects
  • Accessing first aid information for bites and stings
  • Participating in community forums in a respectful manner

Prohibited Use:

  • Using the Service for commercial purposes without authorization
  • Attempting to reverse engineer or copy the AI identification system
  • Posting inappropriate, offensive, or harmful content in forums
  • Sharing false or misleading information about insects
  • Using automated systems to access the Service excessively
3. Disclaimer of Warranties

IMPORTANT LIABILITY DISCLAIMER:

SRM InsectIQ provides information "AS-IS" without warranties of any kind, express or implied. We make no guarantees regarding the accuracy, completeness, or reliability of insect identifications, toxicity ratings, or medical information.

Medical Disclaimer: The first aid information provided is for general guidance only and does not constitute medical advice. Always seek immediate professional medical attention for bites, stings, or adverse reactions.

Identification Accuracy: AI-powered identification may not always be accurate. Users should verify identifications with qualified entomologists or pest control professionals before taking action.

Regional Variations: While focused on Australian insects, the Service may not cover all species or regional variations.

4. Limitation of Liability

To the maximum extent permitted by law, SRM InsectIQ, SRM Termite and Pest Control, and their affiliates shall not be liable for:

  • Any injuries, damages, or losses resulting from insect encounters
  • Incorrect identifications or information provided by the Service
  • Medical complications arising from following first aid instructions
  • Decisions made based on information from the Service
  • Loss of data or service interruptions
  • Damages from user-generated content in forums

Users assume all risks associated with insect identification, handling, and any actions taken based on information provided by the Service.

5. User Content and Forum Conduct

By posting content to SRM InsectIQ forums or submitting images, you grant us a non-exclusive, worldwide license to use, display, and distribute your content within the Service.

Community Guidelines:

  • Be respectful and courteous to other users
  • Share accurate information to the best of your knowledge
  • Do not post harmful, offensive, or inappropriate content
  • Do not impersonate others or misrepresent your expertise

We reserve the right to moderate, remove, or reject any content that violates these terms or community standards.

6. Subscription and Payments

Some features of SRM InsectIQ require a subscription. By subscribing, you agree to:

  • Pay all subscription fees as specified at the time of purchase
  • Automatic renewal unless cancelled before the renewal date
  • Our refund policy as outlined in your subscription agreement

Free trial periods are offered to new users. You may cancel anytime during the trial to avoid charges.

7. Intellectual Property

All content, features, and functionality of SRM InsectIQ, including but not limited to text, graphics, logos, AI models, and software, are owned by SRM Termite and Pest Control and protected by intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from our Service without explicit written permission.

8. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes constitutes acceptance of the modified terms.

10. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, including for violation of these terms.

You may terminate your account at any time by contacting us or using the account deletion feature in your profile settings.

11. Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes arising from these terms or your use of the Service shall be subject to the exclusive jurisdiction of Australian courts.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

SRM Termite and Pest Control

Phone: 1300 776 435

Website: srmtermiteandpestcontrol.com.au

By using SRM InsectIQ, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.